---
title: How do I get camera footage after an incident?
description: "How to get Vision AI dashcam footage after an incident: download uploaded event clips yourself, or request footage from the camera's local SD card backup."
---

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# How do I get camera footage after an incident?

## Event clips upload to the cloud and can be downloaded from the Vision AI events screen; wider footage from the camera's SD card backup is available on request from Argus support.

If the incident triggered a Vision AI event, such as a collision warning or harsh braking, the video clip uploads to the cloud and you can view or download it yourself from the Vision AI events screen. Vision AI also keeps a full backup of continuous footage locally on the camera's SD card, so footage from around the incident can still be retrieved even if it wasn't captured as an event clip.

**Also known as / customers also ask:** get footage after a crash, download dashcam video, get video of an accident, request camera footage, video evidence, incident footage, SD card backup, cloud footage retrieval

## What you need before you start

- Your account on the Vision AI plan, with the vehicle involved fitted with an active Vision AI dashcam.
- The vehicle, and the approximate date and time of the incident.

## How do I get footage that was captured as a Vision AI event?

1. From the Argus Dashboard, go to **Vision AI** to open the event review screen.
2. Filter by **Asset** and **Date range** to find the incident.
3. Open the event to see its detail, where the uploaded clip is available to view and download.

See [how to review Vision AI events](https://help.argustracking.co.nz/knowledge-base/how-do-i-review-vision-ai-events?hsLang=en-au) for the full filtering and search options on this screen.

## How do I get footage that wasn't captured as an event?

Vision AI dashcams record continuously to the camera's SD card as a full local backup, in addition to the specific event clips that upload to the cloud. If you need footage from around an incident that didn't trigger a qualifying event, or footage beyond what's shown on the Vision AI events screen, [contact Argus support](https://support.argustracking.com/new-request) with the vehicle and the date and time you need, and they can retrieve it from the local backup.

## How do I know it worked?

For an uploaded event clip, the video plays back directly from the event detail view. For a request to Argus support, you'll hear back from support once they've retrieved the footage from the camera's local backup.

## What if it doesn't work?

- **I can't find the event on the Vision AI events screen** — double check the asset and date range filters, and that the dashcam was active and connected at the time.
- **Downloading uses up my Vision AI data allowance** — video downloads count against your camera's monthly data allowance; see the [Vision AI data allowance](https://help.argustracking.co.nz/knowledge-base/what-is-the-vision-ai-data-allowance-and-how-do-i-get-notified-about-it?hsLang=en-au).
- **I need footage that isn't in the events screen or the local backup** — [contact Argus support](https://support.argustracking.com/new-request) with as much detail as you have about the vehicle, date and time.

This article doesn't cover *reviewing and filtering Vision AI events generally* — see [how to review Vision AI events](https://help.argustracking.co.nz/knowledge-base/how-do-i-review-vision-ai-events?hsLang=en-au). It also doesn't cover *what triggers a Vision AI event* — see [what events the Vision AI camera detects](https://help.argustracking.co.nz/knowledge-base/what-events-does-the-vision-ai-camera-detect?hsLang=en-au).

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