---
title: How do I lock or unlock a user's account
description: Temporarily lock or unlock an Argus user's sign-in access using the Account Locked toggle in their user profile.
---
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2. [Users, access and settings](https://help.argustracking.co.nz/knowledge-base/users-access-and-settings?hsLang=en-au)
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# How do I lock or unlock a user's account
## Turn on the Account Locked toggle in a user's profile under Settings \> Users and Drivers to temporarily suspend their sign-in access, and turn it off to restore it.
To stop a user signing in without deleting them, turn on the **Account Locked** toggle in that user's profile from Settings \> Users and Drivers. Turning it off again restores their access.
**Also known as / customers also ask:** lock a user account, disable a user, suspend a user, block a login, temporarily disable access, account locked toggle, unlock a user
## What you need before you start
- You need administrator access to lock or unlock a user account.
- This is for temporarily suspending access, for example over a holiday period or during disciplinary action. For permanently removing a user, delete their profile instead.
## How do I lock a user's account?
1. From the side menu, select **Settings**, then **Users and Drivers**.
2. In the table, find the user you want to lock, and select the **edit** icon next to their row.
3. In the user profile panel, find the **Account Locked** toggle, located under the user's email box. Select the toggle until it turns blue — this activates the lock.
4. Scroll to the bottom of the panel and select the blue **Save** button.
## How do I unlock a user's account?
1. Follow the same steps: **Settings** \> **Users and Drivers**, then select the **edit** icon next to the locked user.
2. Select the **Account Locked** toggle again so it turns white (off).
3. Select the blue **Save** button.
## How do I know it worked?
A locked user can no longer sign in to the Argus Dashboard until the toggle is switched off again. The toggle's colour in that user's profile — blue for locked, white for unlocked — confirms the current state.
## What if it doesn't work?
- **You can't find the Account Locked toggle:** check you're editing the correct user profile — it sits directly under the email address field.
- **The user can still sign in after locking:** confirm you selected Save after switching the toggle, and ask the user to try again after a few minutes.
- **You want to remove the user permanently instead:** from the same Users and Drivers table, select the **delete** icon next to their row rather than locking their account.
If you're still stuck, [contact Argus support](https://support.argustracking.com/new-request).
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