---
title: How do I order new GPS hardware, request a reinstall or decommission a unit?
description: How to order GPS hardware, request a reinstall, decommission a unit, or order accessories from Argus Device Management.
---
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1. [Argus Tracking Customer Knowledge Base](https://help.argustracking.co.nz/knowledge-base?hsLang=en-au)
2. [Assets and devices](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au)
3. [Hardware, installs and decommissioning](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#hardware-installs-and-decommissioning)
# How do I order new GPS hardware, request a reinstall or decommission a unit?
## Administrators and Power Users submit hardware orders, reinstalls, decommissions and accessory requests from Settings \> Device Management.
Go to **Settings \> Device Management** to order new GPS hardware, request a reinstall, or decommission a unit. Administrators and Power Users can submit these requests directly — our installation team then contacts you to confirm details and arrange a time.
**Also known as / customers also ask:** order GPS unit, cancel a device, stop tracking, decommission a unit, device management, hardware install request, order accessories
## What you need before you start
- Administrator or Power User access — only these roles can submit Device Management requests.
## How do I submit a Device Management request?
1. Go to **Settings**.
2. Select **Device Management**.
3. In the **Job Type** box, choose the option that matches your request — see the job types below.
4. Enter the details asked for, which vary depending on the job type you chose.
5. Select the blue **Submit** button. Our installation team will contact you to confirm the details and arrange a suitable time.
## What job types are available?
- **Purchase and install new GPS units:** order a new unit and book installation.
- **Install GPS units you have in stock:** arrange installation of a unit you already have, whether removed from another asset or received as a replacement.
- **Order a battery-powered Argus Asset Tracker:** for non-powered assets such as trailers or machinery — see the [LOCI Asset Tracking plan](https://help.argustracking.co.nz/knowledge-base/what-is-the-loci-asset-tracking-plan?hsLang=en-au).
- **Decommission an asset:** remotely terminate the existing unit rather than arranging a physical removal — see [what decommissioning is](https://help.argustracking.co.nz/knowledge-base/what-is-decommissioning-and-why-would-i-decommission-a-gps-unit?hsLang=en-au).
- **Create new Assist Assets:** for fleet items that need managing but don't need live tracking — see [how to set up an ASSIST asset](https://help.argustracking.co.nz/knowledge-base/how-do-i-set-up-an-assist-asset?hsLang=en-au).
- **Order accessories:** iButtons, RFIDs, roll-over sensors, Check Sheet barcodes, temperature sensors and panic buttons.
- **GPS unit removal:** request a technician to professionally remove and collect a unit.
## How do I know it worked?
Your request appears submitted on the Device Management page, and our installation team will be in touch to confirm the details and arrange a time.
## What if it doesn't work?
- **You can't see Device Management:** it's limited to Administrators and Power Users — check your user level, or ask an Administrator on your account to submit the request.
- **You're planning ahead of a busy period:** installation wait times can vary, so submit your request as soon as you know you'll need it.
- **You want historical data before decommissioning:** run any reports you need first — once a device is decommissioned and removed from your account, its historical data is permanently deleted.
This article doesn't cover what happens to your data or billing when a unit is decommissioned — see [what decommissioning is](https://help.argustracking.co.nz/knowledge-base/what-is-decommissioning-and-why-would-i-decommission-a-gps-unit?hsLang=en-au). For anything Device Management doesn't cover, [contact Argus support](https://support.argustracking.com/new-request).
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- [How GPS tracking works](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#how-gps-tracking-works)
- [Asset profiles and details](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#asset-profiles-and-details)
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