---
title: My asset has stopped tracking - what should I check?
description: The most common reasons an Argus-tracked asset stops reporting, in checking order, and what to do if none of them explain it.
---
[Skip to content](https://help.argustracking.co.nz/knowledge-base/my-asset-has-stopped-tracking-what-should-i-check#main-content)
English - Australia
Show submenu for translations
Open main navigation
Close main navigation
- English - Australia
Show submenu for translations
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Argus Tracking Customer Knowledge Base](https://help.argustracking.co.nz/knowledge-base?hsLang=en-au)
2. [Troubleshooting](https://help.argustracking.co.nz/knowledge-base/troubleshooting?hsLang=en-au)
3. [My asset isn't tracking](https://help.argustracking.co.nz/knowledge-base/troubleshooting?hsLang=en-au#my-asset-isnt-tracking)
# My asset has stopped tracking - what should I check?
## Check for a disconnected or flat battery, a battery isolator, poor coverage, or the ignition not having been turned on before treating it as a fault.
Most of the time, an asset that's stopped tracking is either parked somewhere with poor signal, has a flat or disconnected battery, or simply hasn't had its ignition turned on since it last reported. Work through the checks below in order before treating it as a hardware fault.
**Also known as / customers also ask:** asset not tracking, unit offline, GPS stopped working, vehicle not updating, vehicle missing from map, unit stopped reporting, no GPS signal, tracker not working
## Why has my asset stopped tracking?
In roughly the order to check them:
- The vehicle is at a workshop or with a mechanic, with the battery disconnected.
- The vehicle has been out of use for an extended period, or its battery is flat.
- The vehicle has a battery isolator or kill switch fitted and it's been switched off.
- The vehicle is parked underground or under cover, where GPS signal is poor.
- The ignition hasn't been turned on since the vehicle last reported — a GPS unit only sends an update when there's an "event" to report, so a vehicle that hasn't had its ignition turned on won't report, even though it isn't faulty.
## Is the vehicle at a workshop with the battery disconnected?
Check whether the vehicle has been in for servicing or repairs recently. A disconnected battery cuts power to the GPS unit, so it will stop reporting until power is restored. Once the battery is reconnected and the ignition is turned on, reporting should resume.
## Has the vehicle been unused, or is the battery flat?
A vehicle left unused for a long stretch, or with a flat battery, won't power the GPS unit. Check the vehicle in person if you can. Once the battery is charged or replaced and the ignition is turned on, the unit should start reporting again.
## Does the vehicle have a battery isolator or kill switch?
Some vehicles have an isolator or kill switch that cuts battery power when engaged — this also cuts power to the GPS unit. Check whether one is fitted and whether it's currently switched off.
## Is the vehicle parked somewhere with poor GPS coverage?
Underground car parks, undercover parking and some built-up areas can block or weaken GPS signal enough that the unit can't get a position. This isn't a fault — reporting should resume once the vehicle moves somewhere with clearer signal.
## Has the ignition been turned on since it last reported?
A GPS unit sends an update when there's an "event" to report, which is generally triggered by the ignition turning on. A stationary vehicle with a working connection is still expected to report roughly every 30 minutes — a gap shorter than that isn't on its own evidence of a fault. If the ignition genuinely hasn't been turned on, that alone explains the gap.
## What should I do if none of these fix it?
Go to **My Assets** and find the asset — its last position shows highlighted in red under its speed and address once it's been offline for a while. Select the red text under the asset to open a report form, and include anything that might help: who to contact, the vehicle's likely location, and whether it's been jump-started recently. Argus support can then arrange further checks, which may include a remote reboot and reconfiguration of the unit, followed by an observation period before a technician inspection is arranged if needed.
This process doesn't currently have a published guaranteed dispatch timeframe or a downtime credit — if a specific commitment applies to your account, your account manager or [Argus support](https://support.argustracking.com/new-request) can confirm it.
This article doesn't cover reading the GPS signal strength indicator or the difference between offline and sleep mode — see [how to tell if a GPS unit is offline](https://help.argustracking.co.nz/knowledge-base/how-do-i-tell-if-a-gps-unit-is-offline?hsLang=en-au). For setting up automatic alerts when an asset goes offline, see the [Asset Offline Report](https://help.argustracking.co.nz/knowledge-base/what-is-the-asset-offline-report-and-how-do-i-use-it?hsLang=en-au).
- [Getting started](https://help.argustracking.co.nz/knowledge-base/getting-started?hsLang=en-au#main-content)
- [First steps](https://help.argustracking.co.nz/knowledge-base/getting-started?hsLang=en-au#first-steps)
- [Your dashboard](https://help.argustracking.co.nz/knowledge-base/getting-started?hsLang=en-au#your-dashboard)
- [Billing and payments](https://help.argustracking.co.nz/knowledge-base/getting-started?hsLang=en-au#billing-and-payments)
- [Troubleshooting](https://help.argustracking.co.nz/knowledge-base/troubleshooting?hsLang=en-au#main-content)
- [GPS signal and accuracy](https://help.argustracking.co.nz/knowledge-base/troubleshooting?hsLang=en-au#gps-signal-and-accuracy)
- [My asset isn't tracking](https://help.argustracking.co.nz/knowledge-base/troubleshooting?hsLang=en-au#my-asset-isnt-tracking)
- [Website, browser and app problems](https://help.argustracking.co.nz/knowledge-base/troubleshooting?hsLang=en-au#website-browser-and-app-problems)
- [Reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#main-content)
- [Scheduled and emailed reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#scheduled-and-emailed-reports)
- [Asset reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#asset-reports)
- [Choosing a report](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#choosing-a-report)
- [Fuel reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#fuel-reports)
- [Fleet, usage and utilisation reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#fleet-usage-and-utilisation-reports)
- [Location, site and geofence reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#location-site-and-geofence-reports)
- [Driver reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#driver-reports)
- [FBT and cost reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#fbt-and-cost-reports)
- [Health and safety reports](https://help.argustracking.co.nz/knowledge-base/reports?hsLang=en-au#health-and-safety-reports)
- [Apps and integrations](https://help.argustracking.co.nz/knowledge-base/apps-and-integrations?hsLang=en-au#main-content)
- [API and iFrame](https://help.argustracking.co.nz/knowledge-base/apps-and-integrations?hsLang=en-au#api-and-iframe)
- [FleetHub and pool booking](https://help.argustracking.co.nz/knowledge-base/apps-and-integrations?hsLang=en-au#fleethub-and-pool-booking)
- [Mobile apps](https://help.argustracking.co.nz/knowledge-base/apps-and-integrations?hsLang=en-au#mobile-apps)
- [Partner integrations](https://help.argustracking.co.nz/knowledge-base/apps-and-integrations?hsLang=en-au#partner-integrations)
- [Fuel and check sheets](https://help.argustracking.co.nz/knowledge-base/fuel-and-check-sheets?hsLang=en-au#main-content)
- [Fuel Watch and fuel cards](https://help.argustracking.co.nz/knowledge-base/fuel-and-check-sheets?hsLang=en-au#fuel-watch-and-fuel-cards)
- [Using the Check Sheet app](https://help.argustracking.co.nz/knowledge-base/fuel-and-check-sheets?hsLang=en-au#using-the-check-sheet-app)
- [Check sheet templates and setup](https://help.argustracking.co.nz/knowledge-base/fuel-and-check-sheets?hsLang=en-au#check-sheet-templates-and-setup)
- [Compliance and RUC](https://help.argustracking.co.nz/knowledge-base/compliance-and-ruc?hsLang=en-au#main-content)
- [Vehicle compliance and servicing](https://help.argustracking.co.nz/knowledge-base/compliance-and-ruc?hsLang=en-au#vehicle-compliance-and-servicing)
- [Smart Renew](https://help.argustracking.co.nz/knowledge-base/compliance-and-ruc?hsLang=en-au#smart-renew)
- [RUC licences, invoices and credits](https://help.argustracking.co.nz/knowledge-base/compliance-and-ruc?hsLang=en-au#ruc-licences-invoices-and-credits)
- [Smart eRUC and Smart Hubo](https://help.argustracking.co.nz/knowledge-base/compliance-and-ruc?hsLang=en-au#smart-eruc-and-smart-hubo)
- [RUC Collect](https://help.argustracking.co.nz/knowledge-base/compliance-and-ruc?hsLang=en-au#ruc-collect)
- [Setting up Smart Hubo](https://help.argustracking.co.nz/knowledge-base/compliance-and-ruc?hsLang=en-au#setting-up-smart-hubo)
- [Users, access and settings](https://help.argustracking.co.nz/knowledge-base/users-access-and-settings?hsLang=en-au#main-content)
- [Login, password, MFA and SSO](https://help.argustracking.co.nz/knowledge-base/users-access-and-settings?hsLang=en-au#login-password-mfa-and-sso)
- [Users and user levels](https://help.argustracking.co.nz/knowledge-base/users-access-and-settings?hsLang=en-au#users-and-user-levels)
- [Policies and legal documents](https://help.argustracking.co.nz/knowledge-base/users-access-and-settings?hsLang=en-au#policies-and-legal-documents)
- [Account settings and preferences](https://help.argustracking.co.nz/knowledge-base/users-access-and-settings?hsLang=en-au#account-settings-and-preferences)
- [Assets and devices](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#main-content)
- [Adding and importing assets](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#adding-and-importing-assets)
- [How GPS tracking works](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#how-gps-tracking-works)
- [Asset profiles and details](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#asset-profiles-and-details)
- [Hardware, installs and decommissioning](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#hardware-installs-and-decommissioning)
- [Groups and cost centres](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#groups-and-cost-centres)
- [Safety hardware and ASSIST](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#safety-hardware-and-assist)
- [LOCI asset trackers](https://help.argustracking.co.nz/knowledge-base/assets-and-devices?hsLang=en-au#loci-asset-trackers)
- [Tracking and maps](https://help.argustracking.co.nz/knowledge-base/tracking-and-maps?hsLang=en-au#main-content)
- [Geofences](https://help.argustracking.co.nz/knowledge-base/tracking-and-maps?hsLang=en-au#geofences)
- [Alerts and notifications](https://help.argustracking.co.nz/knowledge-base/tracking-and-maps?hsLang=en-au#alerts-and-notifications)
- [Live tracking and Spectate](https://help.argustracking.co.nz/knowledge-base/tracking-and-maps?hsLang=en-au#live-tracking-and-spectate)
- [Route optimisation and jobs](https://help.argustracking.co.nz/knowledge-base/tracking-and-maps?hsLang=en-au#route-optimisation-and-jobs)
- [Driver safety and behaviour](https://help.argustracking.co.nz/knowledge-base/driver-safety-and-behaviour?hsLang=en-au#main-content)
- [Driver ID and FaceID](https://help.argustracking.co.nz/knowledge-base/driver-safety-and-behaviour?hsLang=en-au#driver-id-and-faceid)
- [Speed zones and overspeed](https://help.argustracking.co.nz/knowledge-base/driver-safety-and-behaviour?hsLang=en-au#speed-zones-and-overspeed)
- [Vision AI](https://help.argustracking.co.nz/knowledge-base/driver-safety-and-behaviour?hsLang=en-au#vision-ai)
- [Risk points and scoring](https://help.argustracking.co.nz/knowledge-base/driver-safety-and-behaviour?hsLang=en-au#risk-points-and-scoring)
- [Vision AI](https://help.argustracking.co.nz/knowledge-base/vision-ai?hsLang=en-au)
[](https://help.argustracking.co.nz/?hsLang=en-au)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Argus Tracking