---
title: What happens to Vision AI data when a vehicle is out of mobile coverage?
description: The Vision AI camera keeps recording without mobile coverage and uploads location, events and footage automatically, with original times, on reconnect.
---

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# What happens to Vision AI data when a vehicle is out of mobile coverage?

## When a vehicle loses mobile signal or drives through a dead zone, the Vision AI camera stores its location, events and footage and sends them once it's back in coverage.

Your Vision AI camera keeps recording when a vehicle is out of mobile coverage. It stores the vehicle’s location, any events and their footage, then sends them automatically when the vehicle is back in coverage, with the times they actually happened. Nothing needs to be requested again.

**Also known as / customers also ask:** no signal, no reception, dead zone, black spot, camera offline, dashcam offline, gap in my trip, missing trip, late event, delayed alert

### What does Vision AI do when there’s no mobile coverage?

The camera carries on as normal. While the vehicle has power, it keeps:

- **Recording video** from its cameras to the Secure Digital (SD) card in the camera.
- **Logging the vehicle’s position** from the Global Positioning System (GPS).
- **Detecting events**, such as fatigue, phone use or a forward collision warning, and saving the footage for each one.

The only things that stop are the ones that need a live connection: live video and the vehicle’s live position on the map.

### What happens when the vehicle is back in coverage?

As soon as the camera reconnects, it sends everything it stored during the gap:

- **Location:** the stored positions upload, so the trip is complete rather than showing a gap.
- **Events:** each event is sent with its original time, not the time it uploaded.
- **Event footage:** the video and images for those events upload automatically. You don’t need to request them.
- **Footage requests:** any footage request made while the vehicle was offline waits and runs automatically once it reconnects.

The data arrives late rather than going missing. The delay is roughly the time the vehicle spent out of coverage, plus the time it takes to upload.

### When would I notice this?

You’re most likely to notice it after a vehicle has driven through a rural area, a tunnel, a car park building or another place with poor mobile reception. Straight after the trip, the vehicle’s position may look out of date or an event you expected may not be there yet. Wait for the vehicle to reconnect and the information will fill in.

### What do I need for the data to come through?

- **Power and mobile coverage:** the camera can only send what it stored once the vehicle is powered on and back in coverage.
- **Data allowance:** each Vision AI camera has a data allowance of 3 GB per month. If it’s used up, video upload pauses until the next period, and tracking continues. Larger data packs are available through Argus support or your account manager.
- **Footage still on the camera:** the camera records over its oldest footage as the SD card fills. Request any extra footage you need from a coverage gap as soon as you can.

### How do I get footage from a time the vehicle was out of coverage?

Event footage arrives on its own. For any other footage, raise a footage request in the usual way, even if the vehicle is still offline. The request queues and runs automatically when the vehicle reconnects. For the steps, see [getting camera footage after an incident.](https://help.argustracking.co.nz/knowledge-base/how-do-i-get-camera-footage-after-an-incident?hsLang=en-au)

If a vehicle has been back in coverage for a while and data from the gap still hasn’t appeared, [contact Argus support](https://support.argustracking.com/new-request)with the vehicle registration and the date and time of the trip.

This article doesn’t cover *GPS tracking units that have stopped reporting*. See [How do I tell if a GPS unit is offline?](https://help.argustracking.co.nz/knowledge-base/how-do-i-tell-if-a-gps-unit-is-offline?hsLang=en-au)

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