---
title: Why didn't my FleetHub pickup or drop-off happen automatically
description: Why an automatic FleetHub pickup or drop-off didn't register, and how to check and correct the booking.
---
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# Why didn't my FleetHub pickup or drop-off happen automatically
## An automatic FleetHub pickup or drop-off usually fails to register because the vehicle moved outside the booking window or the site uses manual (not geofenced) pickup.
An automatic FleetHub pickup or drop-off usually doesn't register because the vehicle left or returned outside its booking window, or because the site doesn't use Argus geofencing for that pool. Check the booking window and your site's pickup method first.
**Also known as / customers also ask:** FleetHub pickup failed, automatic pickup not working, drop-off didn't register, vehicle exited geofence no booking, pool booking, pvbs, pool vehicle, unbooked movement alert
## Why didn't my automatic pickup or drop-off happen?
At sites using Argus geofencing, FleetHub records pickup when a vehicle leaves the depot area and drop-off when it returns, matched automatically against a booking. This match can fail for a few common reasons, most likely first:
- The vehicle left before the booking's collection window opened, or was returned well outside the booking's end time.
- The site uses manual pickup and drop-off rather than Argus geofencing, so nothing is recorded until someone selects Pick Up or Drop Off in FleetHub.
- The vehicle moved without any active booking against it at all.
- The vehicle briefly left and re-entered the depot area, and FleetHub's settling period (commonly around 10 minutes after returning) hadn't yet completed when it left again.
## Is your site using automatic (geofenced) or manual pickup?
Whether FleetHub tracks pickup and drop-off automatically depends on whether your site uses Argus geofencing. Ask your FleetHub administrator which method your site uses. If your site uses manual pickup and drop-off, an automatic match was never going to happen — find the booking in FleetHub and select **Pick Up** or **Drop Off** yourself.
## Did the vehicle move outside the booking window?
Pickup is only recorded automatically if the vehicle leaves on or after the booking's collection window opens. If the vehicle left earlier — for example, someone took it before their booking started — FleetHub won't match that departure to the booking. Check the booking's start time in the Booking Manager against when the vehicle actually left.
## Did the vehicle move without an active booking?
If a vehicle leaves the depot with no booking against it, FleetHub can't match the movement to anything, and the trip is recorded as an unbooked movement rather than a pickup. Administrators are notified automatically when this happens, so they can follow up on unbooked trips. If this was a legitimate trip, create a booking for it after the fact if your organisation's process allows this, or check with your administrator.
## What happens to the trip record when a match fails?
The vehicle's movement is still tracked by GPS as normal — what's missing is the link between that movement and a FleetHub booking. The booking itself stays in whatever state it was already in (for example, still shown as upcoming or as a no-show), and the movement shows separately as an unbooked event to your administrator rather than as a completed pickup or drop-off against that booking.
## How do I correct a booking that didn't pick up or drop off correctly?
If your site uses manual pickup and drop-off, go into the booking in FleetHub and select **Pick Up** or **Drop Off** to record it. If your site uses automatic geofencing and a match still hasn't happened, or you can't edit the booking yourself, contact your FleetHub administrator — they can review and correct the booking record.
## Who receives the alert when this happens?
Unbooked movement notifications go to FleetHub administrators, so they can follow up. Individual drivers are not confirmed to receive this specific alert — if you're a driver and think your booking hasn't matched correctly, check with your administrator.
## What should I do if none of these fix it?
Collect the vehicle registration or asset name, the approximate date and time the vehicle left or returned, and the booking reference if you have one, then [contact Argus support](https://support.argustracking.com/new-request) or your FleetHub administrator.
This article doesn't cover *the general pickup and drop-off timing rules* — see [how FleetHub booking rules work for pickup and drop-off](https://help.argustracking.co.nz/knowledge-base/how-do-fleethub-booking-rules-work-for-pickup-and-drop-off?hsLang=en-au), or *administering FleetHub settings* — see [how to administer FleetHub and allocate vehicles](https://help.argustracking.co.nz/knowledge-base/how-do-i-administer-fleethub-and-allocate-vehicles?hsLang=en-au).
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