How do I keep my direct debit funded for RUC purchasing?
Your bank account needs to cover automatic RUC purchases at all times; a first dishonour is a warning, a second suspends automatic purchasing until it's resolved and reinstated.
Because RUC purchasing is automatic, your nominated bank account needs to hold enough money at all times to cover purchases as they happen — a second dishonour suspends automatic purchasing until it's resolved.
Also known as / customers also ask: RUC direct debit, RUC dishonour, automatic RUC purchasing suspended, 2-strike rule, direct debit declined RUC, RUC payment failed
Why does my direct debit need to stay funded?
RUC purchasing happens automatically as your vehicles need new licences, so your nominated bank account needs enough funds available at all times to cover those purchases as they occur — not just when you expect a purchase to happen.
What is the 2-strike dishonour rule?
The first dishonour is a notification — you're told about it and need to resolve it promptly. The second dishonour suspends automatic purchasing, and it can't resume until the issue is resolved and the facility is reinstated.
What does suspension mean in practice?
While automatic purchasing is suspended, no RUC purchase happens for you — keeping your fleet compliant becomes a manual problem until the facility is reinstated.
What do I do if I get a dishonour notice?
Resolve the underlying issue with your bank account as quickly as possible, then contact Argus to have your automatic purchasing facility reinstated once it's sorted.
Who runs this rule?
The dishonour rule is operated by our RUC purchasing partner as part of the automated purchasing service.
How do I know it worked?
Your Compliance page shows RUC purchases resuming automatically once your facility is reinstated, rather than requiring you to manually update RUC fields.
What if it doesn't work?
You've resolved the dishonour but purchasing hasn't resumed: contact Argus support to confirm your facility has been reinstated.
You're not sure whether a missed purchase was caused by a dishonour or something else: see why an automatic RUC purchase might not go through for the other common causes.
This article doesn't cover how RUC invoicing itself works day to day — see how RUC invoicing and licence credits work.