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Why can't I access the Argus website, app or emails?

Usually a firewall blocking Argus domains, or a browser, OS or app version older than currently supported — the allow-list and minimum versions are below.

If Argus isn't loading properly, emails aren't arriving, or the mobile apps won't work, the most common cause is a firewall, proxy or device that's blocking Argus domains, or a browser, OS or app version that's no longer supported.

Also known as / customers also ask: can't access Argus, website not loading, blocked by firewall, IT requirements, whitelist Argus, browser not supported, app blocked

Why can't I access the Argus website, app or emails?

In order of how often each comes up:

  • Your organisation's firewall or proxy server is blocking one of the Argus domains or email senders.
  • Your browser, operating system, or the Argus mobile app is older than what's currently supported.
  • A mobile device security system is blocking the Argus Tracking Manager or Check Sheet apps.

Is your firewall or proxy blocking Argus?

Ask your IT team to add the following to your network firewall and proxy allow-list:

URLs: geo.argustracking.nz, reo.argustracking.nz, argustracking.co.nz, argustracking.com, maps.google.com, and the Argus support portal.

Email domains: argustracking.co.nz, argustracking.com, argustracking.nz, and amazonses.com.

Is your browser, OS or device out of date?

Check your setup against these minimums:

  • Browser: Google Chrome, Mozilla Firefox or Microsoft Edge — the latest two versions of each are supported.
  • PC: Windows 10 or later. Mac: macOS 10.13 (High Sierra) or later.
  • Hardware: 2GB RAM or more, and an Intel i3 CPU or equivalent.
  • Mobile apps: Android 9.0 or later, iOS 11 or later.

Is a mobile security system blocking the app?

Some mobile device management or security software blocks apps it doesn't recognise. If the Argus Tracking Manager or Check Sheet app won't open or sync on a work device, ask your IT team to allow both apps specifically.

What should I do if none of these fix it?

Contact Argus support with details of the browser, device or network you're using, and what specifically isn't working.

This article doesn't cover resetting the Android app after a user change — see why the Android app shows the wrong user.