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Why is the Android app showing the wrong user, and how do I reset it?

Force stop the app, clear its cache, then sign in as the new user — needed when the app still shows a previous user's data.

If the Argus Tracking Android app is still showing a previous user's data after a different person starts using the same device, reset the app: force stop it, clear its cache, then sign in again with the new user's details.

Also known as / customers also ask: reset Android app, wrong user Argus app, app showing old data, switch driver on app, clear app cache, Argus app stuck

Why is the Android app showing the wrong user?

If the app was previously used by an administrator and now needs to be used by a driver (or the other way round), it can keep showing the previous user's settings until it's reset. This happens because the app doesn't automatically clear a signed-in user's data when someone else logs in on the same device.

Is the app still showing the previous user's data?

Check by opening the app — if it shows information that doesn't match who's using the device now, or won't let the new user sign in properly, a reset will fix it. Reset it as follows:

  1. Press and hold the Argus app icon until the App info pop-up appears — a light tap will just open the app, so hold until the pop-up shows.
  2. Tap anywhere in the pop-up to open the full App info page.
  3. Tap Force Stop, then confirm by selecting OK.
  4. Tap Storage to open the storage page.
  5. Tap Clear Cache.
  6. In the Delete app data box, select OK.
  7. Tap the back arrow to return to the App info page, then close it to return to your home screen.
  8. Open the Argus app again.
  9. When prompted to allow the app to take pictures and record video, select Allow.
  10. When prompted to allow the app to access photos, media and files, select Allow.
  11. Sign in using the new user's login details.

Video: How to reset the Android app — a walkthrough of resetting the app through the device's App info settings, force-stopping it, clearing its cache, and signing back in.

What should I do if none of these fix it?

If the app still shows the wrong data, won't accept the new sign-in, or the reset steps look different on your device, contact Argus support with your Android version and app version.

This article doesn't cover general access problems with the Argus website or app — see why you can't access the Argus website, app or emails.